• Overview
• Privacy policy
  
• Made in USA
  
• Shipping and Tracking information
  
• Shipping schedule
  
• International Orders
• Payment Options and Ordering information
• Returns/Repairs and Cancellation Policy
• Pricing Policy
• Reward Points Program
• Warranty information

Privacy Policy
The Sound Professionals are committed to earning your trust and respect your privacy. We DO NOT give out or sell e-mail addresses, telephone numbers, addresses, or any other information about our customers to anyone. Occasionally, we do send out Emails with money saving coupons to our customers who request to be put on our mailing list. You can opt out of this feature at anytime here.

It is our policy to keep all personal information we collect for order processing and advertising strictly confidential. We do not give out or sell any information gathered from this website. Our database and all web pages containing your sensitive information are 256bit encrypted and all orders processed on our web site are run on an SSL Server, to protect your data. SSL is the industry standard and encrypts all of your personal information, including name, address, phone number(s), credit card information, so that it cannot be read as the information travels over the Internet. We use your information exclusively to complete orders, and to improve our site. We loath and despise spam and we are committed to protecting your privacy. This site uses "cookies" to maintain shopping cart information. A "cookie" is simply a mechanism for tallying your order and you are free to delete it after your visit.

Made in USA
Some of our products proudly display the "Made in USA" logo. Our use of this logo is in accordance with Federal Guidelines. We are proud to be one of the (unfortunately) shrinking number of companies still manufacturing products in the United States of America.

Shipping and Tracking - VERY IMPORTANT!!
Get FREE domestic standard shipping on most orders over $149.99. To get free shipping, please select the "FREE Standard shipping" method on the checkout page. We also offer inexpensive Flat Rate Standard Shipping on orders that weigh less than 5 pounds. These offers apply to shipping within the contiguous USA only and are valid on eligible products only - some heavy and extra large items are excluded - call or email for details.

What is "Standard shipping"? For small, lightweight, inexpensive items, we typically use a service called "Mail Innovations" or First Class USPS mail. UPS Mail Innovations works with the U.S. Postal Service, providing the pick-up, processing, and interim transportation of mail, with final delivery to your address being made by the postal service. It is essentially treated like First Class Mail - very reliable, but not guaranteed to arrive in a certain time-frame and it is NOT insured. More information on this service is here. For larger, heavier packages (1lb or more), or high value items, we use UPS ground, which is trackable and insured. For important, time sensitive shipments, we *strongly* recommend using other shipping services that are offered on the checkout page at discounted prices. Free shipping offer does NOT apply to international orders. If you have any questions regarding this free shipping offer, please direct them to sales@soundprofessionals.com.

Most in-stock orders are shipped within 1-2 business days, (but there are exceptions) - see the chart below:

The exceptions - as you may already know, many of our products are manufactured here in the USA by our own technicians, and these products are manufactured in exactly the configuration you desire. Orders containing "custom", "built-to-order" and "special order" items do not ship per the normal schedule. There is no identification on individual products to show status (special order, custom, built-to-order, etc.). If you need to know the availability of a specific item, or when it will ship, please call us at 800-213-3021 or or send us an email. Remember, seeing a product as available on our website is not an indication of "in-stock" status. If you need an order to arrive on a specific day, please call us and we will make every effort to accommodate your needs. If in doubt about stock availability, please give us a call. Please note that problems processing your credit card or receiving your payment will delay your shipment. We are happy to accommodate you anyway we can, so please let us know if you need an order expedited.

When selecting a shipping method, be sure to use a service that will get your shipment to you when you need it. Here are a few links to helpful websites:

For UPS Domestic:
http://www.ups.com/content/us/en/shipping/time/service/index.html

For USPS Domestic:
https://www.usps.com/ship/service-chart.htm

For UPS International:
http://www.ups.com/content/us/en/shipping/time/service/shipping/index.html

For USPS International:
https://www.usps.com/ship/service-chart.htm

In some cases, to expedite a shipment, an order (or parts of an order) will be shipped right from the manufacturer or distributor to you directly (called a "Drop Shipment"), and may arrive via a different carrier than the one you selected. You are not charged extra for this - we pick up any additional shipping charge for this. Note that some vendors ship products with "adult signature required". If you will not be available to sign for a package, please contact us before placing your order.

In some cases, to expedite a shipment, an order (or parts of an order) will be shipped right from the manufacturer or distributor to you directly (called a "Drop Shipment"), and may arrive via a different carrier than the one you selected. You are not charged extra for this - we pick up any additional shipping charge for this. Note that some vendors ship all items "adult signature required". This does not apply to international shipments.

Shipping rates are calculated automatically using our shopping cart system. You can receive a shipping quote automatically by selecting the items you want to order by placing them in your "shopping cart" and then hitting the "shipping quote" button. You are under no obligation to purchase these items and your credit card is not charged when you use this feature.

Payment Options and Ordering
For customers in the USA and Canada (for other countries, see the international order section below), we accept Visa, Mastercard, American Express, Discover, PayPal, Business Checks drawn on US banks (we do not accept international checks or personal checks) and U.S. Postal Money Orders. We accept credit card "gift" cards if they have been registered and the shipping address can be verified. We reserve the right to refuse to ship to an address that is not on file with the credit card issuing bank. For fastest processing, please consider shipping your order to the credit card billing address. All orders paid by business check or U.S. Postal money order will be held for 10 business days in order for the payment to clear the banking system. For fraud prevention reasons, we cannot process your order if we cannot verify your billing address with your credit card company. Orders paid with PayPal must be shipped to the address shown on the PayPal payment in the shipping address section. Please do not make a PayPal payment if your shipping address is not listed on the payment. If the shipping address is not shown in the shipping address field of the payment, the payment will be refunded to you.

Orders can be placed online, using our secure server shopping cart system, called in to 800-213-3021 or 609-267-4400, sent via E-mail (no credit card orders via E-mail please), Faxed to us at 1-609-267-0054 or mailed in. When placing an order by mail, make U.S. issued business checks or U.S. Postal money orders payable to: The Sound Professionals. Send the payment to the address shown here, and use the shopping cart system to place your order, selecting "check/money order" as your payment method. We will hold your order until payment is received. All company checks and U.S. Postal money orders will be held for 10 days to allow funds to clear the banking system.

International Orders/Shipping choices
Very Important - please read this! You can get exact shipping choices and prices automatically by adding the item(s) you want to your shopping cart. You are under no obligation to complete your order by doing this. Orders shipped to another country from the USA may be subject to taxes, duty, brokerage, etc. which are not part of the shipping charges that we collect. We have no control over these charges and are unable to collect them. If you do not claim a shipment being held at customs, and it is returned to us, you are responsible for all shipping costs (for return to us and also in the event you want the shipment sent out again). Please contact your local UPS office and/or customs office for details of these charges as they apply to you in your country. In an effort to maintain a high degree of ethics in our business practices with our customers and the countries they live in, we will not falsify customs documents (marking goods as a gift, samples, etc.).....no exceptions.

We offer UPS and USPS shipping options. The options vary in speed and reliability. The low cost “USPS First-class International Mail” method is very inexpensive but does not provide tracking door to door. It will track while in the USA, but it does not continue once it leaves the USA. It is not uncommon for these shipments to take a few weeks to arrive at their destination. If a shipment does not arrive 30 days after the shipping date, the shipment is considered lost. If the value of the shipment is over $200, we insure the shipment at our expense and we can file an insurance claim to either reimburse you or reship your order. Note: There are a few countries that we can not ship to with this service, even though it may appear as a shipping choice. We will contact you if there is any issue with the shipping method you select. We also offer faster, fully trackable shipping methods like Priority mail, Express mail and UPS. These are better choices when you need speed and tracking for your shipment. UPS options are the fastest, and are the most secure and trackable, door to door.

Because we are unable to get address verification for credit cards outside of USA and Canada, PayPal is the preferred payment method. PayPal payments must be from verified accounts. Orders paid with PayPal must be shipped to the address on the PayPal payment and the shipping address must be shown on the payment in the shipping field. If the shipping address is not shown in the shipping address field of the payment, or the PayPal account is not verified, the PayPal payment will be refunded to you.

Return and Cancellation Policy

Cancellations
If you need to change or cancel an order, this must be done before the order has shipped. If an order ships before you get confirmation from us that it has been changed or canceled, you will be responsible for all shipping charges. To change or cancel an order, send an email to the order dept and/or call 800-213-3021. Your order is not considered changed or canceled until you get a confirmation from a customer service representative that the change or cancellation has been completed. If you send an email or leave a voicemail with us and do not get a confirmation, we have not received the cancellation/change and your order has not been canceled/changed.

If you refuse to accept delivery of a shipment, you will be responsible for all shipping charges (shipping charges from us to you and any shipping charges back to us, including any customs fees, where applicable).

Returns
If you are having a problem with something you purchased from us, we want to help. If it is a Sound Professionals brand product, please call our tech support department at 800-213-3021 and we will personally help you to resolve your problem. If the problem is with another manufacturer's product, we will do our best to help you, but you may find that contacting the manufacturer directly is a more effective way of getting answers to difficult problems. You can find a partial list of technical support phone numbers for other manufacturers here. If the manufacturer informs you that a product that is still under warranty is defective, we recommend that you ask the manufacturer to replace it for you directly to minimize your inconvenience and costs. If they insist that you return it to us (instead of replacing it for you directly), we will help you get the product replaced, but all shipping costs will be your responsibility. In some cases, our technicians can pre-test products before they are shipped to you for a nominal fee - call for details.

If you are not satisfied with your purchase and wish to return it, you may do so as long as it is in brand new condition (no odors, stratches, rub marks, blemishes, tears, etc) with all packing materials and literature within 30 days from date of receipt. Any merchandise that needs to be returned for any reason (defective, unwanted, or otherwise) MUST be returned with all of the unaltered packing material, manuals, unfilled out warranty cards, etc., so be sure to retain these items in brand new condition for at least 30 days. Products returned in any other condition will be subject to a restocking fee. All refunds, credits, and exchanges are for the value of the equipment only. Shipping charges are NOT refundable and do not count toward an exchange or store credit. Note: If an item that was shipped free is returned, normal shipping charges will be deducted from the refund - in other words, if you keep the item, the shipping is free - if you return it, then the shipping is not free. Any orders that are refused at time of delivery will be subject to all associated shipping costs including the shipping costs for the product(s) to be returned. A handling fee may also be charged for orders that have been processed and shipped, and then refused at time of delivery.

Note: Custom orders, special orders, made to order items, items that specify "not returnable" on the product detail page and software are NOT RETURNABLE. It is the customers responsibility to contact us if a shipment does not arrive on the scheduled day, and to inspect the contents of the order when it does arrive. If there are any problems with the order (late, incomplete, damaged, etc), we must be notified within 24 hours of the scheduled date of delivery, so that we can work with the shipping company to resolve any problems.

If you find that you need to return a product to us for any reason, please call us at 800-213-3021 or send us an e-mail to obtain a Return Merchandise Authorization (RMA) number. When you call or e-mail us, please give us the following information:

• Your order number (it begins with "MAS" and is located on your order confirmation and invoice
• A brief description of the nature of the return (changed mind, repair, exchange, replacement, defective, refund, etc.)
• Your contact information (name, address, daytime phone number and e-mail address)

We will give you a unique RMA# that MUST be written on the return shipping label. Do not write the RMA number on the package - only on the shipping label. Packages without RMA numbers on the label will be refused and sent back to you. Returns are to be shipped insured to the following address:

Pricing Policy
We at The Sound Professionals pride ourselves in offering our customers world-class customer service and technical support, before and after the sale. Our staff is available to you at our toll-free number to assist you with product selection, technical questions, sales questions and basically anything else you can come up with to ask us. Our staff is made up of people who actually use the equipment we sell - musicians, recordists, designers, sound reinforcement technicians.....you name it, we have folks to help you select the right gear for your needs. We also pride ourselves on the "soft-sell". We will never push you into buying anything you don't need and will often suggest a lower priced product to a customer when it will be adequate for the task.

When it comes to pricing, we do our best to offer our customers the highest quality products at a fair price, with equally fair shipping costs. We do not charge a handling fee and most of our shipping rates are actually discounted off the normal book rates. We push hard to get shipping discounts with our shipping companies and pass these on to our customers. If you find a lower price at another store, please also check their shipping rate - we have seen other companies that charge 3 times (or more!) what we charge for shipping. In many cases, these stores will try to hook in the unsuspecting consumer with a low price on a product, only to hit them with ridiculously high shipping rates.

In the end, the real cost of buying the product will often be higher than a store (such as ours) that charges a fair price for the product and reasonable shipping rates. Lastly, many of these companies will not provide you with any assistance in selecting your products - in many cases, you won't be able to call them at all, because there is no phone number listed anywhere on their website!

In situations where you do find a legitimate company selling the same product and shipping we offer, at a lower price, please let us know by calling 1-800-213-3021 or sending us an E-mail. Please paste the URL of the website showing the item you want us to match into the E-mail you send. We will do everything in our power to meet or beat a legitimate competitors price, including shipping.....and we will still give you the best service you ever received :-)

Reward Points Program
We love customers that come back to us and reward them for doing so!

The old reward points program, which offered discounts up to 3% on subsequent purchases, has been discontinued. Instead, we now have a flat 5% discount for returning customers. To receive this discount, please click the live chat button at the top of this page and we will give you a discount code. This discount can not be combined with any other type of promotion, rebate or discount. Thank you!

Standard and Extended warranty information
Standard warranties: After 30 days from the date of purchase, products that exhibit a defect in manufacturing are covered by their manufacturers warranty. Products manufactured by The Sound Professionals are covered by our 1 year warranty and should be returned to us. Products manufactured by other companies should be returned to the respective manufacturer for warranty service. In either case, the customer is responsible for shipping cost to return them to the manufacturer.

Extended warranties: If you purchased an extended warranty on a "Sound Professionals" brand product, you do not need to take any additional action - if you have a problem with the product in the warranty period, just contact us and we will help you directly. If you purchased a "Repair Master Extended Warranty", then you will receive a registration card with your order. You are responsible for registering your warranty directly with Repair Master. If you do not register your warranty, your warranty is not valid and will not be honored.