• Overview
• Privacy policy
  
• Made in USA
  
• Shipping and Tracking information
• International Orders
• Payment Options and Ordering information
• Returns/Repairs and Cancellation Policy
• Pricing Policy
• Reward Points Program
• Warranty information

Privacy Policy
The Sound Professionals are committed to earning your trust and respect your privacy. We DO NOT give out or sell e-mail addresses, telephone numbers, addresses, or any other information about our customers to anyone. Occasionally, we do send out Emails with money saving coupons to our customers who request to be put on our mailing list. You can opt out of this feature at anytime here.

It is our policy to keep all personal information we collect for order processing and advertising strictly confidential. We do not give out or sell any information gathered from this website. Our database and all web pages containing your sensitive information are 128bit encrypted and all orders processed on our web site are run on an SSL Server, to protect your data. SSL is the industry standard and encrypts all of your personal information, including name, address, phone number(s), credit card information, so that it cannot be read as the information travels over the Internet. We use your information exclusively to complete orders, and to improve our site. We loath and despise spam and we are committed to protecting your privacy. This site uses "cookies" to maintain shopping cart information. A "cookie" is simply a mechanism for tallying your order and you are free to delete it after your visit.

Made in USA
Some of our products proudly display the "Made in USA" logo. Our use of this logo is in accordance with Federal Guidelines outlined here. We are proud to be one of the (unfortunately) shrinking number of companies still manufacturing products in the United States of America.

Shipping and Tracking - VERY IMPORTANT!! PLEASE READ!!
FREE Shipping! Enter the code "freeshipping" on the checkout page. Only one coupon can be used per order. Free shipping cannot be combined with any other discount offer of any kind. For a limited time, most orders of $150 or more qualify for free UPS Ground shipping, contiguous USA only (Free UPS Shipping offer is valid only for Continental U.S. 48 States) or Free USPS Priority mail shipping (all states). Free Shipping offer is valid on eligible products only - overweight, extra large, high value and certain items on special are not included in this offer - call or email for details. Outbound shipping may be free with purchase, but if the item is returned, normal shipping charges will be deducted from the refund. All refunds, credits, and exchanges are for the value of the equipment only, and do not include shipping charges. Any orders that are refused at time of delivery will be subject to all associated shipping costs including the shipping costs for the product(s) to be returned. A handling fee may also be charged for orders that have been processed and shipped, and then refused at time of delivery. Offer is good until further notice and may be revoked or changed at any time. UPS free shipping offer does NOT apply to Hawaii, Alaska, Canada, Puerto Rico and international orders. If you have any questions regarding this free shipping offer, please direct them to sales@soundprofessionals.com. You must enter the code "freeshipping" on the checkout page. Only one coupon can be used per order. Free shipping cannot be combined with any other discount offer of any kind.

Most in-stock orders are shipped by the next business day......but there are exceptions. See our hours of operation here. As you may know, many of our products are manufactured here in the USA by our own technicians, and these products are manufactured in exactly the configuration you desire. Orders containing "custom", "built-to-order" and "special order" items do not ship per the normal schedule. There is no identification on individual products to show status (special order, custom, built-to-order, etc.). If you need to know the availability of a specific item, please call us at 800-213-3021 or or send us an email. Remember, seeing a product as available on our website is not an indication of "in-stock" status.

In some cases, we can ship products sooner, even the same day they are ordered, depending on stock availability and the workload on our technicians. If you need an order to arrive on a specific day, please call us and we will make every effort to accommodate your needs. If in doubt about stock availability, please give us a call. Please note that problems processing your credit card or receiving your payment will delay your shipment. We are happy to accommodate you anyway we can, so please let us know if you need an order expedited.

We offer UPS shipping methods. Customers who register (create an account) can view the status of their orders anytime by clicking on this link and entering their username and password. You will be able to view detailed information about your order, including your UPS tracking number. You can track your order on the UPS web site here.

In some cases, to expedite a shipment, an order (or parts of an order) will be shipped right from the manufacturer or distributor to you directly (called a "Drop Shipment"), and may arrive via a different carrier than the one you selected. You are not charged extra for this - we pick up any additional shipping charge for this. This does not apply to international shipments.

Shipping rates are calculated automatically using our shopping cart system. You can receive a free shipping quote automatically by selecting the items you want to order by placing them in your "shopping cart" and then hitting the "shipping quote" button. You are under no obligation to purchase these items and your credit card is not charged when you use this feature.

Very Important! Orders shipped to another country from the USA may be subject to taxes, duty, brokerage fees, etc. which are not part of the shipping charges that we collect. We have no control over these charges and are unable to collect them. Please contact your local UPS office and/or customs office for details of these charges. In an effort to maintain a high degree of ethics in our business practices with our customers and the countries they live in, we will not falsify customs documents (marking goods as a gift, samples, etc.).....no exceptions. All orders are shipped from within the USA. Orders shipped to Canada via "UPS Standard to Canada" do not include brokerage fees in the shipping charges. These fees can be quite expensive and it is often less expensive to ship to Canada using UPS Express or Expedited shipping methods. Please contact your local UPS office for details on these charges as they apply to you in your country.

Payment Options and Ordering
We accept Visa, Mastercard, American Express, Discover, PayPal, Mailed-in Certified Checks and Money Orders. For large purchases, you may apply for financing here. We do not accept cash or personal checks as payment - please do not send cash in the mail (we do accept cash if you pay in person). We do not ship COD (cash on delivery). Orders paid with Paypal must be shipped to the address shown on the Paypal payment in the shipping address section. Do not make a PayPal payment if your shipping address is not listed on the payment. If the shipping address is not shown in the shipping address field of the payment, it will be refunded to you.

Orders can be placed online, using our secure server shopping cart system, called in to 800-213-3021 or 609-267-4400, sent via E-mail (no credit card orders via E-mail please), Faxed to us at 1-609-267-0054 or mailed in. When placing an order by mail, make certified checks and money orders payable to: The Sound Professionals. Send the payment to the address shown here, and use the shopping cart system to place your order, selecting "check/money order" as your payment method. We will hold your order until payment is received. Any order paid with an unsecured check will be held for 10 days to allow funds to clear the banking system.

IMPORTANT NOTE FOR INTERNATIONAL CUSTOMERS: Orders placed using a credit card issued by a bank outside the USA must be shipped to the credit card billing address, and we must be able to verify the billing address with the bank that issued the card. This is required by our credit card merchant company for your protection as well as theirs. If we cannot verify this information, we also accept other forms of payment as noted above, including PayPal. We sincerely apologize for this inconvenience, but it is a necessary part of doing business over the Internet. We realize that many other Internet companies don't ask for this - many companies care more about making a sale than about being careful to not process fraudulent credit card transactions. Orders paid with Paypal must be shipped to the address on the Paypal payment and the shipping address must be shown on the payment in the shipping field. If the shipping address is not shown in the shipping address field of the payment, it will be refunded to you.

Return and Cancellation Policy
If you need to change or cancel an order, this must be done before the order has shipped. If an order ships before you get confirmation from us that it has been changed or canceled, you will be responsible for all shipping charges. To change or cancel an order, send an email to the order dept and/or call 800-213-3021. Your order is not considered changed or canceled until you get a confirmation from a customer service representative that the change or cancellation has been completed. If you send an email or leave a voicemail with us and do not get a confirmation, we have not received the cancellation/change and your order has not been canceled/changed.

If you refuse to accept delivery of a shipment, you will be responsible for all shipping charges (shipping charges from us to you and any shipping charges back to us, including any customs fees, where applicable).

If for any reason you are not satisfied with your purchase, you may return it in brand new condition with all packing materials and literature within 30 days from date of receipt. Any merchandise that needs to be returned for any reason (defective, unwanted, or otherwise) MUST be returned with all of the unaltered packing material, manuals, unfilled out warranty cards, etc., so be sure to retain these items in brand new condition for at least 30 days. Returns are handled in two ways:

• Products manufactured by The Sound Professionals that are not "custom items" or "made to order items" are eligible for a refund or exchange, less shipping costs.
• All other products are eligible for exchange of equal or greater value, or store credit to be used against another purchase, less shipping costs.

Note: Closeout items, discontinued items, custom orders, special orders, made to order items, items that specify "not returnable" on the product detail page and software are NOT RETURNABLE. It is the customers responsibility to contact us if a shipment does not arrive on the scheduled day, and to inspect the contents of the order when it does arrive. If there are any problems with the order (late, incomplete, damaged, etc), we must be notified within 24 hours of the scheduled date of delivery, so that we can work with the shipping company to resolve and problems.

If you are having a problem with something you purchased from us, we want to help. If it is a Sound Professionals brand product, please call our tech support department at 800-213-3021 and we will personally help you to resolve your problem. If the problem is with another manufacturer's product, we will do our best to help you, but you may find that contacting the manufacturer directly is a more effective way of getting answers to difficult problems. You can find a list of technical support phone numbers for other manufacturers here.

If you find that you need to return a product to us for any reason, please call us at 800-213-3021 or send us an e-mail to obtain a Return Merchandise Authorization (RMA) number. When you call or e-mail us, please give us the following information:

• Your order number (it begins with "MAS" and is located on your order confirmation and invoice
• A brief description of the nature of the return (changed mind, repair, exchange, replacement, defective, refund, etc.)
• Your contact information (name, address, daytime phone number and e-mail address)

We will give you a unique RMA# that MUST be written on the return shipping label. Do not write the RMA number on the package - only on the shipping label. Packages without RMA numbers on the label will be refused and sent back to you. Returns are to be shipped insured to the following address:

Pricing Policy
We at The Sound Professionals pride ourselves in offering our customers world-class customer service and technical support, before and after the sale. Our staff is available to you at our toll-free number to assist you with product selection, technical questions, sales questions and basically anything else you can come up with to ask us. Our staff is made up of people who actually use the equipment we sell - musicians, recordists, designers, sound reinforcement technicians.....you name it, we have folks to help you select the right gear for your needs. We also pride ourselves on the "soft-sell". We will never push you into buying anything you don't need and will often suggest a lower priced product to a customer when it will be adequate for the task.

When it comes to pricing, we do our best to offer our customers the highest quality products at a fair price, with equally fair shipping costs. We do not charge a handling fee and most of our shipping rates are actually discounted off the normal book rates. We push hard to get shipping discounts with our shipping companies and pass these on to our customers. If you find a lower price at another store, please also check their shipping rate - we have seen other companies that charge 3 times (or more!) what we charge for shipping. In many cases, these stores will try to hook in the unsuspecting consumer with a low price on a product, only to hit them with ridiculously high shipping rates.

In the end, the real cost of buying the product will often be higher than a store (such as ours) that charges a fair price for the product and reasonable shipping rates. Lastly, many of these companies will not provide you with any assistance in selecting your products - in many cases, you won't be able to call them at all, because there is no phone number listed anywhere on their website!

In situations where you do find a legitimate company selling the same product and shipping we offer, at a lower price, please let us know by calling 1-800-213-3021 or sending us an E-mail. Please paste the URL of the website showing the item you want us to match into the E-mail you send. We will do everything in our power to meet or beat a legitimate competitors price, including shipping.....and we will still give you the best service you ever received :-)

Reward Points Program
When you create an account on our site and make purchases, you earn points that will save you money on subsequent orders! Here is how the point system works:

• For every dollar you spend on our site, you get 300 points!
• For every approved product review you post, you get 100 points!
• Redeem 10,000 points for a dollar in savings. What's the bottom line? For every $100.00 you spend, you get $5.00 off your next order up to a maximum of 5% of the value of the order.
• Note that you must register to join the reward points program. If you do not create an account, you can not earn points or get tracking information or order status.
• Reward point discounts can not be combined with any other promotions or discounts
• Dealers may not use reward point discounts

Warranty information
After 30 days from the date of purchase, products are covered by their manufacturers warranty. Products manufactured by The Sound Professionals are covered by our manufacturer's warranty and should be returned to us. Products manufactured by other companies should be returned to the respective manufacturer for warranty service.