• Overview
• Privacy policy
  
• Made in USA
  
• Shipping and Tracking information
• International Orders
• Payment Options and Ordering information
• Returns/Repairs and Cancellation Policy
• Pricing Policy
• Reward Points Program
• Warranty information

Privacy Policy
The Sound Professionals are committed to earning your trust and respect your privacy. We DO NOT give out or sell e-mail addresses, telephone numbers, addresses, or any other information about our customers to anyone. Occasionally, we do send out Emails with money saving coupons to our customers who request to be put on our mailing list. You can opt out of this feature at anytime here.

It is our policy to keep all personal information we collect for order processing and advertising strictly confidential. We do not give out or sell any information gathered from this website. Our database and all web pages containing your sensitive information are 256bit encrypted and all orders processed on our web site are run on an SSL Server, to protect your data. SSL is the industry standard and encrypts all of your personal information, including name, address, phone number(s), credit card information, so that it cannot be read as the information travels over the Internet. We use your information exclusively to complete orders, and to improve our site. We loath and despise spam and we are committed to protecting your privacy. This site uses "cookies" to maintain shopping cart information. A "cookie" is simply a mechanism for tallying your order and you are free to delete it after your visit.

Made in USA
Some of our products proudly display the "Made in USA" logo. Our use of this logo is in accordance with Federal Guidelines. We are proud to be one of the (unfortunately) shrinking number of companies still manufacturing products in the United States of America.

Shipping and Tracking - VERY IMPORTANT!!

Get FREE standard shipping on orders over $150.00! To get free shipping, please select the appropriate free shipping method on the checkout page. Free shipping cannot be combined with any other rebate or discount offer of any kind. This offer applies to shipping within the contiguous USA only. Free shipping offer is valid on eligible products only - special order, overweight, extra large, high value and certain items on special are not included in this offer - call or email for details. If an item is returned, normal shipping charges will be deducted from the refund - in other words, if you keep the item, the shipping is free - if you return it, then the shipping is not free. All refunds, credits, and exchanges are for the value of the equipment only, and do not include shipping charges. Any orders that are refused at time of delivery will be subject to all associated shipping costs including the shipping costs for the product(s) to be returned. A handling fee may also be charged for orders that have been processed and shipped, and then refused at time of delivery. Offer is good until further notice and may be revoked or changed at any time. UPS free shipping offer does NOT apply to international orders. If you have any questions regarding this free shipping offer, please direct them to sales@soundprofessionals.com.

Most in-stock orders are shipped within the time frame noted in the shipping options, but there are exceptions. As you may already know, many of our products are manufactured here in the USA by our own technicians, and these products are manufactured in exactly the configuration you desire. Orders containing "custom", "built-to-order" and "special order" items do not ship per the normal schedule. There is no identification on individual products to show status (special order, custom, built-to-order, etc.). If you need to know the availability of a specific item, please call us at 800-213-3021 or or send us an email. Remember, seeing a product as available on our website is not an indication of "in-stock" status.

In some cases, we can ship products sooner, even the same day they are ordered, depending on stock availability and the workload on our technicians. If you need an order to arrive on a specific day, please call us and we will make every effort to accommodate your needs. If in doubt about stock availability, please give us a call. Please note that problems processing your credit card or receiving your payment will delay your shipment. We are happy to accommodate you anyway we can, so please let us know if you need an order expedited.

In some cases, to expedite a shipment, an order (or parts of an order) will be shipped right from the manufacturer or distributor to you directly (called a "Drop Shipment"), and may arrive via a different carrier than the one you selected. You are not charged extra for this - we pick up any additional shipping charge for this. This does not apply to international shipments.

Shipping rates are calculated automatically using our shopping cart system. You can receive a free shipping quote automatically by selecting the items you want to order by placing them in your "shopping cart" and then hitting the "shipping quote" button. You are under no obligation to purchase these items and your credit card is not charged when you use this feature.

Payment Options and Ordering
For customers in the USA and Canada (for other countries, see the international order section below), we accept Visa, Mastercard, American Express, Discover*, PayPal, Business Checks drawn on US banks (we do not accept international checks) and U.S. Postal Money Orders. We do not accept credit card "gift" cards. All orders paid by business check or U.S. Postal money order will be held for 10 business days in order for the payment to clear the banking system. For fraud prevention reasons, we cannot process your order if we cannot verify your billing address with your credit card company. We do not accept personal checks as payment - we do accept cash if you pay in person, but please do not send cash in the mail. We do not ship COD (cash on delivery). Orders paid with PayPal must be shipped to the address shown on the PayPal payment in the shipping address section. Please do not make a PayPal payment if your shipping address is not listed on the payment. If the shipping address is not shown in the shipping address field of the payment, the payment will be refunded to you. Because of the increased incidence of forgery, all U.S. Postal money orders and US issued business checks will be held until they clear the banking system, usually about 10 business days.

Orders can be placed online, using our secure server shopping cart system, called in to 800-213-3021 or 609-267-4400, sent via E-mail (no credit card orders via E-mail please), Faxed to us at 1-609-267-0054 or mailed in. When placing an order by mail, make U.S. issued business checks or U.S. Postal money orders payable to: The Sound Professionals. Send the payment to the address shown here, and use the shopping cart system to place your order, selecting "check/money order" as your payment method. We will hold your order until payment is received. All company checks and U.S. Postal money orders will be held for 10 days to allow funds to clear the banking system.

International Orders/Shipping choices
Very Important - please read this! Orders shipped to another country from the USA may be subject to taxes, duty, etc. which are not part of the shipping charges that we collect. We have no control over these charges and are unable to collect them. Please contact your local UPS office and/or customs office for details of these charges as they apply to you in your country. In an effort to maintain a high degree of ethics in our business practices with our customers and the countries they live in, we will not falsify customs documents (marking goods as a gift, samples, etc.).....no exceptions. You can get exact shipping choices and prices automatically by adding the item(s) you want to your shopping cart.

Because we are unable to get address verification for credit cards outside of USA and Canada, PayPal is the only payment method we can accept. Orders paid with PayPal must be shipped to the address on the PayPal payment and the shipping address must be shown on the payment in the shipping field. If the shipping address is not shown in the shipping address field of the payment, it will be refunded to you.

Return and Cancellation Policy

Cancellations
If you need to change or cancel an order, this must be done before the order has shipped. If an order ships before you get confirmation from us that it has been changed or canceled, you will be responsible for all shipping charges. To change or cancel an order, send an email to the order dept and/or call 800-213-3021. Your order is not considered changed or canceled until you get a confirmation from a customer service representative that the change or cancellation has been completed. If you send an email or leave a voicemail with us and do not get a confirmation, we have not received the cancellation/change and your order has not been canceled/changed.

If you refuse to accept delivery of a shipment, you will be responsible for all shipping charges (shipping charges from us to you and any shipping charges back to us, including any customs fees, where applicable).

Returns
If you are having a problem with something you purchased from us, we want to help. If it is a Sound Professionals brand product, please call our tech support department at 800-213-3021 and we will personally help you to resolve your problem. If the problem is with another manufacturer's product, we will do our best to help you, but you may find that contacting the manufacturer directly is a more effective way of getting answers to difficult problems. You can find a partial list of technical support phone numbers for other manufacturers here. If the manufacturer informs you that a product that is still under warranty is defective, we recommend that you ask the manufacturer to replace it for you directly to minimize your inconvenience and costs. If they insist that you return it to us (instead of replacing it for you directly), we will help you get the product replaced, but all shipping costs will be your responsibility. In some cases, our technicians can pre-test products before they are shipped to you for a nominal fee - call for details.

If you are not satisfied with your purchase and wish to return it, you may do so as long as it is in brand new condition with all packing materials and literature within 30 days from date of receipt. Any merchandise that needs to be returned for any reason (defective, unwanted, or otherwise) MUST be returned with all of the unaltered packing material, manuals, unfilled out warranty cards, etc., so be sure to retain these items in brand new condition for at least 30 days. Products returned in any other condition, or with any missing items will be return to you at your expense. Returns are handled in two ways:

• Products manufactured by The Sound Professionals that are not "custom items" or "made to order items" are eligible for a refund or exchange, less shipping costs.
  
  
• All other products are eligible for exchange of equal or greater value, or store credit to be used against another purchase, less shipping costs. A store credit originating from non-Sound Professionals products cannot be used to purchase items that will be returned for refund.

Note: Closeout items, discontinued items, custom orders, special orders, made to order items, items that specify "not returnable" on the product detail page and software are NOT RETURNABLE. It is the customers responsibility to contact us if a shipment does not arrive on the scheduled day, and to inspect the contents of the order when it does arrive. If there are any problems with the order (late, incomplete, damaged, etc), we must be notified within 24 hours of the scheduled date of delivery, so that we can work with the shipping company to resolve any problems.

If you find that you need to return a product to us for any reason, please call us at 800-213-3021 or send us an e-mail to obtain a Return Merchandise Authorization (RMA) number. When you call or e-mail us, please give us the following information:

• Your order number (it begins with "MAS" and is located on your order confirmation and invoice
• A brief description of the nature of the return (changed mind, repair, exchange, replacement, defective, refund, etc.)
• Your contact information (name, address, daytime phone number and e-mail address)

We will give you a unique RMA# that MUST be written on the return shipping label. Do not write the RMA number on the package - only on the shipping label. Packages without RMA numbers on the label will be refused and sent back to you. Returns are to be shipped insured to the following address:

Pricing Policy
We at The Sound Professionals pride ourselves in offering our customers world-class customer service and technical support, before and after the sale. Our staff is available to you at our toll-free number to assist you with product selection, technical questions, sales questions and basically anything else you can come up with to ask us. Our staff is made up of people who actually use the equipment we sell - musicians, recordists, designers, sound reinforcement technicians.....you name it, we have folks to help you select the right gear for your needs. We also pride ourselves on the "soft-sell". We will never push you into buying anything you don't need and will often suggest a lower priced product to a customer when it will be adequate for the task.

When it comes to pricing, we do our best to offer our customers the highest quality products at a fair price, with equally fair shipping costs. We do not charge a handling fee and most of our shipping rates are actually discounted off the normal book rates. We push hard to get shipping discounts with our shipping companies and pass these on to our customers. If you find a lower price at another store, please also check their shipping rate - we have seen other companies that charge 3 times (or more!) what we charge for shipping. In many cases, these stores will try to hook in the unsuspecting consumer with a low price on a product, only to hit them with ridiculously high shipping rates.

In the end, the real cost of buying the product will often be higher than a store (such as ours) that charges a fair price for the product and reasonable shipping rates. Lastly, many of these companies will not provide you with any assistance in selecting your products - in many cases, you won't be able to call them at all, because there is no phone number listed anywhere on their website!

In situations where you do find a legitimate company selling the same product and shipping we offer, at a lower price, please let us know by calling 1-800-213-3021 or sending us an E-mail. Please paste the URL of the website showing the item you want us to match into the E-mail you send. We will do everything in our power to meet or beat a legitimate competitors price, including shipping.....and we will still give you the best service you ever received :-)

Reward Points Program
When you create an account on our site and make purchases, you earn points that will save you money on subsequent orders! Here is how the point system works:

• For every dollar you spend on our site, you get 300 points!
• For every approved product review you post, you get 50000 points! This amounts to as much as $5.00 paid to you for each review!
• Redeem 10,000 points for a dollar in savings. What's the bottom line? For every $100.00 you spend, you get $3.00 off your next order up to a maximum of 3% of the value of the order.
• Reward point discounts can not be combined with any other promotions or discounts.
• Dealers may not use reward point discounts

Standard and Extended warranty information
Standard warranties: After 30 days from the date of purchase, products that exhibit a defect in manufacturing are covered by their manufacturers warranty. Products manufactured by The Sound Professionals are covered by our 1 year warranty and should be returned to us. Products manufactured by other companies should be returned to the respective manufacturer for warranty service. In either case, the customer is responsible for shipping cost to return them to the manufacturer.

Extended warranties: If you purchased an extended warranty on a "Sound Professionals" brand product, you do not need to take any additional action - if you have a problem with the product in the warranty period, just contact us and we will help you directly. If you purchased a "Repair Master Extended Warranty", then you will receive a registration card with your order. You are responsible for registering your warranty directly with Repair Master. If you do not register your warranty, your warranty is not valid and will not be honored.