What is a Refurbished product? How does a Refurbished product differ from brand new? What is an Open-Box product?

We sell two types of refurbished (aka reconditioned) products. "Factory" refurbished and "Dealer" refurbished. We also sell "Open-Box products...

A factory refurbished product has been returned to the factory - for a variety of possible reasons. The product may have been defective, damaged or for some reason stopped working. In all cases, the product is inspected and tested and returned to fully functional, like-new condition and comes with a full manufacturer's warranty and is sold with our normal 30 day return period (see return policies for details). Any part that is blemished, damaged or otherwise not in like-new condition is replaced. They are repackaged with all accessories that come with a new unit, with warranty card and manual (where applicable) and generally come in a plain white or brown corrugated box, or bubble wrap - (not the normal full-color packaging).

A dealer refurbished product has been returned to us, the Authorized dealer. The product is fully functional and in normal working condition. It is thoroughly inspected, tested and cleaned. Nothing is replaced - if something needs to be replaced, we return it to the manufacturer. The product comes with a full manufacturer's warranty and is sold with our normal 30 day return period (see return policies for details). All accessories are included. Generally, the product is packaged with the original full color packaging (where applicable), however, the package may show signs of wear.

Any questions, please call us at 800-213-3021, email us at techsupport@soundprofessionals.com or click the live chat button above.