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Product Support

How to contact us:
- Voice phone support: Monday through Thursday 11:00 AM to 4:30 PM. Call: 609.267.4400

- Text phone support: Monday through Friday 10:00 AM to 10:00 PM. Text: 609.491.2844

- Email support: Monday through Friday 10:00 AM to 10:00 PM - Email is checked periodically
Saturday and Sunday. Email us: techsupport@soundprofessionals.com

- Live chat support: After hours, please click the live chat link on the left to chat with us.
If no operator is available, please email us

If you need assistance setting up or troubleshooting a USB microphone, we offer free remote computer support through Team Viewer - After Team Viewer is running on your comptuer, please contact us with your ID # and password and we will be able to help you remotely.

through the chat window.

Returns: If you need to return a product, please see return information here.

Downloadable Drivers:

Product
Click link to download driver

AN-SUPERBEAM-USB-SA-HG
AN-USB-SA
ANDREA-USB-MA
AT-WIRELESS-COURT-SYSTEM
MS-EHB-2-USB
MS-TFB-2-USB
MS-ULTIMATE-COURT-SYSTEM
MS-ULTIMATE-DEPO-SYSTEM
MS-USB-COURTROOM-SYSTEM-4
MS-USB-SA-HIGH-GAIN-PRO
SP-COURT-BACKUP-SYSTEM
SP-COURT-SIDEBAR-MONITOR
SP-MT-USB-BUNDLE-UNI
SP-MULTITRACK-MINI-USB
SP-MULTITRACK-USB
SP-MULTITRACK-USB-BUNDLE
SP-PODCAST-16
SP-PODCAST-50
SP-REPORTER-SURVIVAL-KIT
SP-ULTIMATE-COURT-MIC-KIT
SP-USB-COURT-BOUNDARY
SP-USB-COURT-MIC-4
SP-USB-HG
SP-USB-HG-BUNDLE
SP-USB-MIC-MODEL-10
SP-USB-MIC-MODEL-4
SP-USB-MIC-MODEL-6
SP-USB-MIC-MODEL-6-PLUS
SP-HUB-MIC-PRO-PRO
SP-HUB-MIC-PRO-ULTRA
SP-USB-SA-HIGH-GAIN
WIRELESS-COURT-SYSTEM-4
WIRELESS-COURT-SYSTEM-5
WIRELESS-COURT-SYSTEM-6

AN-USBD-2A
SP-ULTRA-EAR
SP-USB-MIC-MODEL-5

Download Windows Driver Here

Download Mac Driver Here

 

Instruction Manuals and Video Tutorials:

 
Installation Video
Instruction manual
Lapel Clip Installation
AudioCommander Uninstaller
SP-BMC-2
SP-BMC-3, -12

SP-CMC-1, -2, -2A

Click to open

SP-CMC-3, -4
SP-CMC-5, -6
SP-CMC-7, -8, -9, -10, -13, -14

SP-CMC-11, -12

Click to open

SP-CMC-15, -16
SP-CMC-17, -18
SP-CMC-19
SP-CMC-20
SP-EMC-1, -2
SP-EMC-3
SP-HBA-2
SP-HMC-1
SP-HMC-2
SP-HMC-3
SP-HPM-1
SP-MICRO-1
SP-MICRO-2
SP-OTTER-1
SP-OTTER-2
SP-PASM-1
SP-PASM-2
SP-PASM-3
SP-PASM-5
SP-PSM-3
SP-PSM-6
SP-PPA-1
SP-PREAMP
SP-PREAMP-2

SP-PREAMP-3

Click to open

SP-PREAMP-4, -9, GIGATRACKER I, II
SP-PREAMP-5
SP-PREAMP-6
SP-SPSB-1, -8, -10, -11, -12
SP-SPSB-2
SP-SPSB-3
SP-SPSB-5
SP-SPSB-6
SP-SPSB-7
SP-SPSM-1, -3
SP-SPSM-2
SP-SPSM-4, -5, -6, -7, -8, -9, -10
SP-USB-HUB-MIC
SP-HUB-MIC-PRO
SP-HUB-MIC-ULTRA
SP-TFB-2, MS-TFB-2
SP-USB-MIC-MODEL-1
SP-USB-MIC-MODEL-2
SP-USB-MIC-MODEL-3
SP-USB-MIC-MODEL-4
SP-USB-MIC-MODEL-5
SP-USB-MIC-MODEL-6
SP-USB-MIC-MODEL-6-PLUS
SP-USB-MIC-MODEL-8
SP-USB-HG-BUNDLE
SP-USB-COURT-BOUNDARY
SP-USB-MIC-5
SP-USB-MIC-ADAPTER
SP-MULTITRACK-USB
SP-USB-SA-HIGH-GAIN
ANDREA-USB-SA

 

The Sound Professionals™, Inc.
3444 Sylon Blvd.
Hainesport, NJ 08036 USA
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