Windows installation instructions for AN-USB-SA, SP-USB-SA-HIGH-GAIN, SP-USB-HG, SP-USB-HG-BUNDLE, SP-USB-MIC-MODEL-6, SP-USB-MIC-MODEL-6-PLUS, SP-USB-COURT-BOUNDARY, SP-USB-HG-BUNDLE, SP-HUB-MIC-PRO and SP-HUB-MIC-ULTRA (Note: if you are using Windows XP, please text us at 609-491-2844 for assistance)
On some computers, the Waves Maxx Audio program will interfere with audio recording on devices that use the Andrea Audio Commander driver. Follow these steps to disable the pre-installed Waves Maxx Audio service. If you do not find "Waves MaxxAudio Service Application" in step 3 below, skip to step 7 below.
1 - Press Ctrl+Alt+Delete
to bring up task manager. If you don't see tabs at the top such as Processes,
Performance, etc., press "More details".
2 - Select the tab labeled "Startup".
3 - Right click "Waves MaxxAudio Service Application" and select Disable.
4 - Select the Services tab on top and select "Open Services" at the bottom of the window.
5 - In the Services window, scroll down to WavesSysSvc, right click on it and select Properties.
6 - In the new window that pops up, change the startup type to Maunal. Select Apply then OK.
7 - To install the driver and setup your product, please go to www.soundprodrivers.com and download and run this program.
8 - Plug the USB microphone into the USB port you intend to use and allow Windows to install the driver
9 - Look on your computer taskbar and find the "Audio Commander" and open it
10 - The Audio Commander is separated into segments. In the rectangular window of the "Playback" section, click on the word "Speakers". The Windows Sound configuration window will open on the "Playback" tab.
11 - You should see several items listed on this screen. Look for the item with the word "Andrea" in the description. Double-click on the word "Andrea" and the "Speaker Properties" window will open. Click the "Levels" tab. You should see two level controls (if you don't, stop here and text us at 609-491-2844 for assistance). Turn both level controls up to 100 and unmute the "Microphone Array". Click OK. If the green checkmark is on anything other than the "Andrea" device, skip to step 6 below. If the green checkmark is on the "Andrea" device, find your computer's internal soundcard listed on this screen (it will have the word "Speakers" in the title), right click on it and select "Set as Default Device". The green checkmark will move to your computer's internal soundcard. In the Playback section of the Audio Commander you will see a message that "Device is not from Andrea Electronics". This is normal.
12 - Plug a pair of standard headphones into the green headphone jack on the microphone. You should be able to hear your voice in the headphones. This is the 'live monitoring' feature. You can adjust the loudness by adjusting the speaker level control in step 5 above. Note: The pink jack on the microphone is for extension 'bench conference' or extension microphones. For more information on these, please contact us.
13 - Now click on the "Recording" tab. The green checkmark should already be on the "Microphone Array". Double-click on the "Microphone Array" device, click the "Levels" tab and turn the level control up to 100. Click OK. Click OK again to close this window.
14 - Back in the Audio Commander, in the "Recording" section, look for a small box on the right side of the Audio Commander called "Microphone Enhancements". Deselect all boxes except "Noise cancellation". Set the "Microphone boost" to +5dB. These settings should be a good place to start for most recording situations. You will ultimately select the amount of boost by looking at the recording levels in your software. All of the court reporting software programs have recording level meters to help you select the right amount of boost. Too much boost will result in scratchy, distorted sound. Too little boost will result in a recording that is too quiet. Raise or lower the boost as needed so that you are getting a good, strong, clear recording without overloading.
15 - Open your Windows control panel and then open Device Manager. Near the bottom of the list you will see "Universal Serial Bus Controllers". Double click this to expand it. Double click on the first item in the list that has the word "Hub" in the description. Click on the "Power Management" tab. If there is a check in the box labeled "Allow the computer to turn off this device to save power", UNCHECK this box and click OK. This will prevent Windows from shutting off your USB microphone while you are using it. Do the same for any item in the list that has the word "Hub" in the description. When finished, close the device manager and control panel.
This completes the standard driver installation and microphone setup
In your software, you will need to set the audio parameters. The terminology may vary somewhat, depending on the software you are using. These are the optimum audio settings for high quality audio:
Input Device (or recording device): Andrea USB Audio Device
File Format: PCM (or WAVE)
Sample Rate: 22,050Hz (or 22.050kHz)
Bit rate: 16
Number of channels: 1 (mono)
1 - Always plug in your USB microphone before opening your audio recording software. If you unplug the USB device at any time, you will need to restart the software for the USB device to be recognized.
2 - When you setup a USB microphone or soundcard, the settings are retained for that USB port only. Any port that you want to use must be set up the first time you use it.
If you are not getting a strong recording level, the microphone enhancements are not visible or the live monitoring is not working, then Windows did not install the driver correctly. Please contact us for assistance by texting us at 609-491-2844.