Instructions on how to disable the pre-installed Waves Maxx Audio service
On some computers, the Waves Maxx Audio program will interfere with audio recording on devices that use the Andrea Audio Commander driver. Follow these steps to disable the pre-installed Waves Maxx Audio service.
1 - Press Ctrl+Alt+Delete
to bring up task manager. If you don't see tabs at the top such as Processes,
Performance, etc., press "More details".
2 - Select the tab labeled "Startup".
3 - Right click "Waves MaxxAudio Service Application" and select Disable. If you do not see "Waves MaxxAudio Service Application", then you don't have this program and you can close this window and skip the rest of the steps below.
4 - Select the Services tab on top and select "Open Services" at the bottom of the window.
5 - In the Services window, scroll down to WavesSysSvc, right click on it and select Properties.
6 - In the new window that pops up, change the startup type to Maunal. Select Apply then OK.
7 - Open Device Manager by pressing the windows button+X (at the same time) then select "Device Manager".
8 - Click the arrow next to "Sound, video and game controllers" to expand the selection.
9 - Make sure your USB soundcard or USB microphone is plugged in. Under "Sound, video and game controllers" right click on Andrea PureAudio USB-SA and select "Uninstall device".
10 - Check the box in the popup window that says "Delete the driver software for this device" then select Uninstall.
11 - Unplug your microphone or USB soundcard and restart the computer, with the microphone or USB soundcard unplugged.
12 - Once the computer is restarted, open your browser of choice and navigate to https://www.soundprofessionals.com/usb_tech.exe
13 - When usb_tech.exe
is downloaded, run it and select OK to complete the uninstall.
14 - Navigate to https://www.soundprofessionals.com//instructions/SP-USB-HG.html and follow the instructions to complete driver install and setup.
If you need assistance,
please send a text to 609.491.2844