and Cancellation Policy
If you need to change or cancel an order, this must be done before the order has shipped. If an order ships before you get confirmation from us that it has been changed or canceled, you will be responsible for all shipping charges. To change or cancel an order, send an email to the order dept and/or call 800-213-3021. Your order is not considered changed or canceled until you get a confirmation from a customer service representative that the change or cancellation has been completed. If you send an email or leave a voicemail with us and do not get a confirmation, we have not received the cancellation/change and your order has not been canceled/changed.
If you refuse to accept delivery of a shipment, you will be responsible for all shipping charges (shipping charges from us to you and any shipping charges back to us, including any customs fees, where applicable).
If you are having a problem with something you purchased from us, we want to help. If it is a Sound Professionals brand product, please call our tech support department at 800-213-3021 and we will personally help you to resolve your problem. If the problem is with another manufacturer's product, we will do our best to help you, but you may find that contacting the manufacturer directly is a more effective way of getting answers to difficult problems. If the manufacturer informs you that a product that is still under warranty is defective, we recommend that you ask the manufacturer to assist you directly.
If you are not satisfied with your purchase and wish to return it, you may do so as long as it is in BRAND NEW condition (no odors, alterations, scratches, rub marks, blemishes, tears, etc) with all packing materials and literature within 30 days from date of receipt. Always ship products back using a carrier approved sturdy outer carton and adequate packing materials. If the product or packaging is damaged, your return will be subject to a restocking fee. All refunds and exchanges are for the value of the product only - shipping charges are NOT refundable. Note: If an item that was shipped free is returned, the actual shipping charges will be deducted from the refund - in other words, if you keep the item, the shipping is free - if you return it, then the shipping is not free. Any orders that are refused at time of delivery will be subject to all associated shipping costs including the shipping costs for the product(s) to be returned. A handling fee may also be charged for orders that have been processed and shipped, and then refused at time of delivery.
Note: Custom orders, special orders, made to order items, items that specify "not returnable" on the product detail page are NOT RETURNABLE. It is the customers responsibility to contact us if a shipment does not arrive on the scheduled day, and to inspect the contents of the order when it does arrive. If there are any problems with the order (late, incomplete, damaged, etc), we must be notified within 24 hours of the scheduled date of delivery, so that we can work with the shipping company on your behalf to resolve any problems.
If you find that you need to return a product to us for any reason, please call us at 800-213-3021 or send us an e-mail to obtain a Return Merchandise Authorization (RMA) number. When you call or e-mail us, please give us the following information:
will give you a unique RMA# that MUST be written on the return shipping label.
Do not write the RMA number on the package - only on the shipping label. Packages
without RMA numbers on the label will be refused and sent back to you. Returns
are to be shipped insured to the following address:
Sound Professionals, Inc.
3444 Sylon Blvd.
Hainesport, NJ 08036
Repairs/replacements are typically shipped back to you via standard shipping within one week, however, if needed, we can provide expedited service and express shipping (additional charge for express shipping). Please call us (800-213-3021) or send us an e-mail for details.